Refund Policy

At giveNtake.world online helping platform, we are committed to providing our users with a transparent and secure platform to give and receive financial help directly. While we primarily facilitate the direct transfer of financial help for our consumers from other consumers without selling physical goods, we understand the importance of having clear policies in place, especially regarding the services we charge for. This policy outlines the circumstances under which we will issue refunds to our users.

This refund policy covers the following paid services:

Identity Verification Request Processing Service — ₹20, charged once. This is ₹16.95 plus 18% GST.

Digital Consumer Onboarding Service — ₹590, charged once. This is ₹500 plus 18% GST.

Platform Maintenance and Support Fee (PMF) — 5% of the transaction amount, plus 18% GST on that fee. It is charged on each eligible transaction, and it is disclosed before the transaction.

A tax invoice is issued for each of these services.

Refund Eligibility

A fee is not refunded once the service it pays for has been supplied. We refund a fee where a refund is required because of:

• statutory consumer rights;
• duplicate payment;
• erroneous charging;
• failure to supply the contracted service;
• payment reversal;
• fraud;
• a court or regulatory direction; or
• another legally recognised circumstance.

We do not use a blanket "no refund under any circumstances" rule to override a right that the law gives you.

Financial Help Is Not a Fee

Financial help is money that one consumer gives directly to another consumer. It is not a payment for a service, and this refund policy does not cover it. Once the amount has reached the bank account of the consumer who receives it, the consumer who gave it will not receive it back.

Refund Process

1. Request Submission: Users must submit a refund request through our designated customer support channels (Consumer care email ID). The request should include the user Consumer ID, transaction details, and a brief explanation of the reason for the refund.

2. Review Period: Refund requests will be reviewed within 7 business days. We may contact the user for additional information if necessary.

3. Refund Issuance: Once a refund request is approved, the refund will be processed back to the original payment method within 5-10 business days.

Contact Information

For refund requests or questions regarding our refund policy, please contact our customer support team at consumercare@giventake.world.